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FAQs

HOW DO I PLACE AN ORDER?

You can browse Boyajian at your ease through our categories, via designers, type of jewelry or handbags. Should you like any pieces, simply add to your wishlist. To proceed to purchase an item, add item(s) to your shopping cart and when ready, navigate to your shopping cart where you will be directed through the checkout process.

CAN I ORDER FROM OUTSIDE OF THE US?

Absolutely! Our secure website allows payments online from anywhere. For further information, please check our Shipping page.

DO YOU DELIVER OUTSIDE OF THE US?

Yes, we ship worldwide, free of charge! Please refer to our Shipping page for full list of countries we deliver to as there may be some restrictions.

WILL I BE NOTIFIED IF MY ORDER HAS BEEN RECEIVED?

Yes, you will receive a notification of your order to your email address with complete details of the item(s) you have purchased.

WILL I KNOW IF MY ORDER HAS BEEN SENT OUT?

Yes, you will receive an email notification that your order has been processed and shipped along with the tracking number. Please allow 1-2 business days for your order to be shipped. If you do not receive an email notification, please get in touch at  contact@boyajiantrendgallery.com

HOW DO I RETURN ITEMS?

Should you wish to return an item, please contact us at  contact@boyajiantrendgallery.com and we will assist you. Please also refer to our Returns and Exchanges page for further details.

CAN I CANCEL AN ORDER AFTER IT’S BEEN PLACED?

If we have not shipped your order, you can cancel. For Sale items and Special Orders we cannot cancel your order. If you think you may need to cancel your order, please get in touch with us as soon as possible at  contact@boyajiantrendgallery.com

CAN I AMEND AN ORDER?

We cannot amend an order that has been placed. If you wish to add to an order you will need to create a new order. If you wish to amend an order such as the color or size for example, as long as we have not shipped your item, we can amend if in stock. Please get in touch with us at  contact@boyajiantrendgallery.com as soon as possible. If you have to cancel an order, please refer to our Returns and Exchanges page for further details.

HOW CAN I RETURN AN INTERNATIONAL ORDER?

If you, for any reason, wish to return an item, please email us at  contact@boyajiantrendgallery.com and we will assist you. We accept returns within 7 days of order delivery, as long as the item complies with our returns policy. Please visit our Returns and Exchanges page for further information.

WHAT DO I DO IF I WANT TO RETURN/EXCHANGE AN ITEM?

If you wish to return or exchange an item, please email us at contact@boyajiantrendgallery.com and we will be able to assist you. You can also visit our Returns and Exchanges page for further information.

HOW MUCH DUTIES AND TAXES WILL I NEED TO PAY ON MY ORDER?

The prices on our product pages are exclusive of taxes. When you are at checkout, sales tax (where applicable) will be calculated and added to the total amount. A breakdown of the charges will be displayed prior to confirming your order.

If you are ordering within the US, sales tax will only be charged on orders shipped to California. Boyajian LLC is not required to charge sales tax in any other states in the US.

Import duties and taxes may be necessary upon arrival at country of delivery outside of the US. We are not responsible for these charges, nor do we have control of them. Please refer to your local customs office for further information prior to completing your order. Such charges are the sole responsibility of the customer.

HOW CAN I TRACK MY ORDER?

When your order has been shipped, you will receive an email with the tracking number. You can check the tracking number online directly through the courier.

CAN I RETURN AN ITEM THAT’S BEEN PLACED WITH A GIFT CARD?

Items purchased with a gift card or promo code may be returned and refunded only in the form of store credit. To be eligible for store credit, we kindly ask that you register an account with us. If you have any questions, please get in touch on  contact@boyajiantrendgallery.com

DO YOU KEEP PERSONAL INFORMATION PRIVATE?

Absolutely. We can assure you that all information we receive remains confidential and not shared with any third party. For further information, please refer to our Privacy Policy page.

I CANNOT FIND MY QUESTION

If you cannot find the information for your question, please do get in touch with us at contact@boyajiantrendgallery.com and we will be more than happy to assist you.
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